Refund Policy

When you choose to place an order with us, you can expect our unwavering dedication to providing you with exceptional service. Recognizing that human endeavors can sometimes encounter challenges, we acknowledge that occasional errors might arise, leading certain clients to consider refunds. To address such situations with sincerity and uphold our commitment to delivering top-tier service, we have formulated a comprehensive refund policy. Below, we outline the key components of this policy to ensure your clear understanding.

Upon engaging our services and completing the payment, if you decide not to proceed, you have the option to cancel the order. To do so, kindly initiate the order cancellation within 72 hours of placing the order. In response, we commit to processing a refund for your order within 96 hours, using the same payment method employed during the initial order and payment process.

Please note that our cancellation and refund policy cannot be invoked for order cancellations requested beyond the 72-hour time frame.

This same policy applies to discontinuing an ongoing project. It’s important to highlight that altering the type of service or deferring ordered services is not possible once the project has commenced.

In summary, any request for order cancellation or service alteration must be made within the specified 72-hour period following your initial order.

In the event that we provide you with a project that doesn’t align with the initial description or misses the communicated deadline, you have the right to request a revision or a refund. If a service becomes obsolete due to technical considerations, we will temporarily pause the project and propose suitable alternative services.

In both cases, we are committed to making the necessary revisions to bring the project in line with your specifications. Timely delivery is ensured, depending on the extent of adjustments required. Additionally, we offer the choice to temporarily suspend the revised project or opt for an equivalent alternative service until you decide to proceed.

At Bunnyservices, our goal is your satisfaction, and we’re dedicated to resolving any issues promptly and effectively. If you have any questions about our policies, please don’t hesitate to reach out to us. Your trust is of utmost importance to us, and we look forward to serving you with excellence.